Change the climate... organizationally... individually... to a positive psychology for resilience, wellness, and engagement!
Recent studies on improving emotional intelligence show:
impacts costs to the individual and the organization:
Top 15 drivers of lost work time have an emotional component.
Most major diseases have a 22-40% co-morbidity with emotional illness.
Presence of emotional distress increases medical costs by 100-183%.
Emotional distress is undiagnosed 85% of the time across ten major medical
Emotional intelligence improves results:
After supervisors in a manufacturing plant received training in
emotional competencies such as how to listen better and help employees resolve
problems on their own, lost-time accidents were reduced by 50 percent, formal
grievances were reduced from an average of 15 per year to 3 per year, and the
plant exceeded productivity goals by $250,000.
At American Express approximately 90% of financial
advisors trained in emotional intelligence skills achieved significant
improvements in sales performance.
Sales in American Express's Financial Services
Division increased by 18%. Regions with emotional intelligence programs showed
11% sales increase over other regions.
MetLife insurance sales agents who were weak in
emotional competencies such as optimism, self-confidence, initiative, and
empathy sold policies with an average premium of $54,000. Those strong in at
least 5 of 8 key emotional competencies sold policies worth $114,000.
INSPIRATIONWORKS helps organizations and individuals improve satisfaction, engagement, wellness, and bottom-line results by offering organizational consulting services, individual coaching services, open-enrollment seminars, event speaking services, higher education courses, and publications.